An infant or child who is sick or injured will be scared and may not understand what is being said or done. Your gestures, body language, choice of words and attitude are critically important in gaining trust.
They may be frightened by:
Familiar objects and faces will help calm their emotions. Let them keep a toy which may act as a form of security blanket. Allowing a family member or friend to sit with them can also be helpful.
Always be honest and ensure that you continuously explain to the infant or child what you are doing, and equally as important, why you are doing it. Other considerations with regards to casualty communication are as follows: