It is vital that clear and effective communication is used at all times when dealing with a casualty or casualties. A casualty may be in a distressed and confused state; the first aider should remain calm and authoritative. Talk to the casualty constantly and explain what you are going to do prior to doing it, irrespective of whether the casualty is responsive or not. Other considerations with regards to casualty communication are as follows:
- Try to use the casualty’s preferred name
- Gather as much information as possible about what has occurred
- Let the casualty, if possible, explain where the injury is.
- Only speak about facts, not what your opinion is.
- Narrate exactly what is happening before it happens.
- Directly face the casualty and speak clearly and slowly without shouting.
- Allow the casualty time to think and respond.
- Ask the casualty to assist wherever possible (a distraction)