Vulnerable Customers

In our “Vulnerable Customers” course, you will acquire vital skills to recognise and respond effectively to vulnerability in various customer interactions. You will delve into the significance of identifying vulnerable consumers and their susceptibility to harm. Through engaging lessons, you’ll learn to discern diverse characteristics of vulnerability and explore adept strategies for appropriate responses. This course equips you with the knowledge to confidently handle situations involving vulnerable customers, fostering empathy and professionalism. By the end, you’ll be adept at understanding, identifying, and sensitively addressing the needs of vulnerable individuals, ensuring ethical and compassionate customer service practices.