Treating Customers Fairly


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Welcome to this online Treating Customers Fairly course page.

The Treating Customers Fairly course enables a principle which aims to raise standards in the way firms carry on their business by introducing changes that will benefit consumers and increase their confidence

Outcome 1: Consumers can be confident they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaints.

This online Treating Customers Fairly Course is aligned with FCA guidelines and enables learners to fully understand TCF, the 6 Consumer Outcomes and much more. The course has been audited and reviewed by the former Director of Business Banking for Natwest, Two Financial Experts and a Financial Advisor.

You will cover the following learner outcomes in this course:

What is TCF and the 6 Consumer Outcomes?

What is expected from you?

What is Management Information?

What does the FCA do?

What TCF isn’t

TCF is everyone’s responsibility

Case Study

Understanding Vulnerable Consumers

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