Managing Conflict


Conflict is a natural part of human interaction, but effective conflict management can make a significant difference in personal and professional relationships. Join Study Academy’s eLearning course on Managing Conflict to gain essential skills and insights into understanding, addressing, and resolving conflicts. This course is designed to equip you with the knowledge and tools necessary to navigate conflicts confidently and constructively.

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By the end of this Managing Conflict course, you will have the knowledge and skills to navigate conflicts with confidence, foster healthier relationships, and contribute positively to your personal and professional environments. Enroll today and take the first step towards becoming a skilled conflict manager.

Course Modules:

What is Conflict? – Explore the fundamental concepts of conflict, its various forms, and the reasons behind its occurrence. Understand the role of conflict in human interactions and its impact on individuals and organizations.

Response to Conflict – Learn about different responses to conflict, including avoidance, confrontation, collaboration, and compromise. Discover strategies to choose the most appropriate response based on the situation.

Recognising Potential Conflict – Develop the ability to identify early signs and potential sources of conflict in various contexts. Recognize the importance of proactive conflict management.

Conflict Scenarios – Dive into real-life conflict scenarios from personal and professional settings. Analyze case studies to gain practical insights into managing conflicts effectively.

Patterns of Behavior – Explore common patterns of behavior that emerge during conflicts, such as aggression, passive-aggression, avoidance, and more. Learn strategies to address and defuse these behaviors constructively.

CPD – Certificates are available to download immediately upon successful completion of the final quiz

Who is this course for?

Anyone working within HR/Business and/or a team leader and management role

Suitable for individuals at all levels of an organisation


Internet access and able to read/speak English Language

Career path

All sectors


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