Welcome to course 3 of The Care Certificate, Duty of Care.
In this course you will learn:
- What the duty of care is and how it applies to your day-to-day work
- The possible conflict that may arise between the duty of care and an individual’s rights
- How to help those you support make complaints
- How to recognise adverse events, incidents, errors and near misses
- The importance of learning from comments and complaints and how such learning can improve the quality of care provided
- What actions you should take in the event of an adverse occurrence, incident, error or near miss
The factors that may cause confrontation and how to access support and advice to resolve such conflict
