Customer Service Essentials

£30.00 £20.00


The Study Academy Customer Service Essentials course will enable you to learn about the importance of good service, the impact of bad service, organisational issues, the importance of internal culture and how to deal with difficult or unhappy customers.

You will cover modules such as

  • Why customer service is important
  • reasons for customer dissatisfaction
  • The importance of a customer service
  • What constitutes good and bad service

The courses provided by Study Academy & Partners are accredited by the UK and the world’s leading awarding organisations, Universities and CPD accreditation bodies.

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