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Crisis Management – Distance Learning CPD Accredited Certificate Included

£149.00 £74.50

Viable organisations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This content will help you ensure your organisation is ready to manage any kind of crisis. This course will support the companies Business continuity planning, we have all see how important this is in the current environment.

Availability: 100 in stock

Description

Course aims

Candidates should be able to successfully handle and deal with organisational crisis situations. This online course will give them the necessary skills to manage crisis effectively in the workplace.

Course objectives

The objectives of this crisis management online course are to:

Identify potential risks

Understand the myths behind workplace violence

Define escalation and identify examples

Learn concerning behaviors

Know what a trigger is and how that can escalate

Understand the proper response to an event

What’s covered in this course?

This crisis management e-learning course covers the following:

Module One: Getting Started

Icebreaker

Housekeeping Items

The Parking Lot

Workshop Objectives

Module Two: Crisis

Internal Risks

External Risks

Aggression

Violence

Case Study

Module Two: Review Questions

Module Three: Workplace Violence

Threats

Damage

Psychological Acts

Physical Acts

Case Study

Module Three: Review Questions

Module Four: Myths

Violence Just Happens

It Is Uncommon

Problems Will Solve Themselves

It Is Not Possible to Prevent Violence

Case Study

Module Four: Review Questions

Module Five: Escalation

Threats

Stalking and Bullying

Injury

Death

Case Study

Module Five: Review Questions

Module Six: Concerning Behaviors

Disruptive

Emotional Abuse

Causes Anxiety

Examples of Behavior

Case Study

Module Six: Review Questions

Module Seven: Domestic Violence Indicators

Disruptive Calls

Poor Concentration

Bruising

Absences

Case Study

Module Seven: Review Questions

Module Eight: Triggers of Workplace Violence

Reprimands and Terminations

Financial Strain

Loss of Loved One

Perceived Slights

Case Study

Module Eight: Review Questions

Module Nine: Conflict Dangers

Triggers

Action Point

Flashpoint

Identify

Case Study

Module Nine: Review Questions

Module Ten: Response

Note Areas of Concern

Discuss It

Report It

Report Extreme Cases to HR/Tip Line

Case Study

Module Ten: Review Questions

Module Eleven: Strategies

Policies

Programs

Emergency Procedures

Train Employees

Case Study

Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations

What is crisis management?

“Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization, its stakeholders, or the general public”

Why choose our online training courses?

All our e-learning courses can be accessed 24 hours a day, with support from our support team to help and support you on your course. You can study at work or at home, in your own time and at your own pace!

Easy to follow and understand

Only 4 to 6 hours recommended study time

1 year access to course & learning materials

Access your course anytime, anywhere & on any device

Complete course on desktop computer, laptop, tablet or smartphone

Additional references and downloadable materials available

CPD Certification Service (mapped to Ofqual Qualifications)

upload essential documents;

upload individual and group learners;

manage learners, including tracking progress

review who has completed training

download/print training reports for compliance audits

Crisis Management – Online CPD Accredited Training Course

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